• Handle incoming calls and provide exceptional customer service.
• Assist customers with inquiries, complaints, and provide solutions to their problems.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with other departments to ensure customer satisfaction.
• Meet quality assurance and performance targets regularly.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years of experience in customer service or call center environment preferred.
• Skills and Competencies: Excellent English language skills, strong customer service abilities, effective problem-solving skills, and outstanding people skills.
• Responsibilities and Duties: Ability to follow scripts and guidelines while demonstrating flexibility in responses.
• Working Conditions: Ability to work in a fast-paced environment, handling high call volumes daily.
• Qualities and Traits: Patience, empathy, and a positive attitude towards customers and colleagues.