• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product selections and provide information about prices, availability, and promotions.
• Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
• Document customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with team members to improve service quality and enhance customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years (Fresh graduates are welcome to apply)
• Skills and Competencies: Strong customer service orientation and interpersonal skills
• Skills and Competencies: Excellent verbal and written communication in English
• Skills and Competencies: Proficient in scheduling and organizational skills
• Qualities and Traits: Team player with problem-solving skills
• Skills and Competencies: Basic technical skills related to call center operations