Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Commission, Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Paid Holidays
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Dental Insurance, Disability Insurance, Health Insurance, HMO
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Address customer inquiries, resolve complaints, provide product information, and ensure customer satisfaction.
- Provide product information and troubleshoot issues effectively.
- Maintain accurate customer records and update databases.
- Collaborate with team members to enhance customer satisfaction.
- Follow company policies and procedures to ensure compliance.
Requirements
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: 1-3 years of experience in customer service or call center environments.
- Skills and Competencies: Proficient in customer service practices, call center operations, back office support, and technical troubleshooting.
- Working Conditions: May involve working shifts, including evenings and weekends, in a call center setting.
- Qualities and Traits: Strong communication, problem-solving abilities, attention to detail, and a customer-oriented mindset.
Monica Dela Cruz
HR OfficerMetacom Business Process Outsourcing Solution Inc.
Reply 0 Times Today
Working Location
Compass Offices - BGC Corporate Center - Serviced Office Bonifacio Global City. 24/F, BGC CORPORATE CENTER, 30TH STREET, CORNER 11th Ave, Manila, 1013 Metro Manila, Philippines
Posted on 20 July 2025
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Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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