Are you detail-oriented and process-driven? Join our team as a Renewals Specialist, managing a high volume of contract renewals for our valued customers. This in-office role is based in Bonifacio Global City (BGC), Taguig—a modern, master-planned business district in Metro Manila known for its vibrant atmosphere, world-class amenities, and dynamic corporate environment. You'll ensure seamless, timely contract renewals and support our global operations on Eastern Time.

What You’ll Do

• Manage and process contract renewals (under $2,700) totaling approximately $2M in annual recurring revenue.
• Follow established renewal procedures to ensure contracts are completed on schedule.
• Communicate with customers via email to confirm renewals and resolve basic inquiries.
• Use Salesforce for tracking, record-keeping, and forecasting renewals.
• Identify and escalate any renewal risks.
• Process invoices, e-signatures, and minor contract changes efficiently.
• Collaborate with Sales Operations and Finance for smooth contract handling.
• Spot upsell opportunities and notify the sales team.
• Maintain accurate data and adhere to security and compliance standards.
• Contribute to process improvements for greater efficiency and retention.

• Bachelor’s degree in Business, Finance, or related field preferred.
• 2+ years in customer success, contract renewals, sales support, or similar roles.
• Proficient in Salesforce and automation tools like PlanHat.
• Strong organizational skills to handle high volumes of contracts.
• Excellent written communication skills.
• Team player who works well with Sales Operations and Finance.
• Detail-oriented with solid problem-solving abilities.
• Knowledge of data privacy and compliance (e.g., GDPR) is a plus.
• Experience in global operations or working across time zones is an advantage.

Bonus Points

• Experience in SaaS or software licensing renewals.
• Background in remote or outsourced work environments.
• Adaptability to a fast-paced, evolving business.

If you’re ready to join a collaborative team in BGC and play a key role in our contract renewal success, we’d love to hear from you!

Apply now and help us deliver seamless renewal experiences!