Job Title: General Administration Manager

Role Overview: The Administration Manager will lead and oversee all aspects of company' operations-support, ensuring alignment with our strategic objectives and maintaining the highest standards of excellence. This role demands a dynamic leader with a proven track record in administration and operations-support.

Key Responsibilities:

Strategic Leadership: Develop and implement business strategies to drive growth and profitability while upholding the brand's standards.

Operational Oversight: Ensure efficient day-to-day administration and operations support, including human resource management, facilities administration, and logistics.

Financial Management: Oversee budgeting, financial reporting, and performance metrics to achieve financial targets.

Team Development: Lead, mentor, and develop a high-performing operations support team, honing a culture of excellence and collaboration.

Client Relations & Sales: Maintain and enhance relationships with high-end clients, ensuring exceptional service and satisfaction. Ensure sales acquisition through client walk-ins and online inquiry in the Pampanga Branch . 

Key Competencies:

Leadership

Proven ability to guide, motivate, and support team members toward shared objectives. Leads by example, fosters collaboration, and builds a positive, goal-oriented work culture. Promotes accountability, continuous growth, and high performance across the team.

Strategic and Systems Thinking

Demonstrates a strong grasp of long-term business goals and the ability to align strategies accordingly. Skilled in developing and implementing systems and processes that enhance efficiency, drive growth, and deliver measurable outcomes.

Client Focus

Dedicated to understanding and meeting client needs with high-quality, personalized service. Maintains professionalism, anticipates expectations, and ensures a positive, detail-oriented experience—especially when working with a discerning clientele.

Adaptability

Responds effectively to change and remains productive in fast-paced or shifting environments. Open to learning, flexible with responsibilities, and focused on supporting team and company goals despite challenges.

Detail Orientation and Compliance to Standards

Highly attentive to detail, ensuring work is accurate, thorough, and aligned with company standards. Adheres to established procedures and industry regulations while contributing to process improvements through careful review and proactive solutions.

Financial Acumen

Solid understanding of financial principles, budgeting, and key performance metrics. Capable of analyzing financial data to support informed decision-making, optimize resource use, and enhance overall business performance

Key Result Areas:

Operational Efficiency: Maintain optimal production and operational processes.

Team Performance: Develop and retain top talent within the organization.

Consistent Brand Exposure: Brand identity must be consistently communicated through ‘brand-compliant’ facilities and properties.

Performing Human Resource Unit: Efficient and effective hiring, placement and compliance of human resource.

Revenue Growth: Achieve targeted sales and profitability metrics for genteelhome Pampanga Atelier.

Client Satisfaction: Ensure high levels of client satisfaction and repeat business.

Working Days and Hours:

-Monday to Thursday 8:30 AM - 7:30 PM

-Friday 8:30 AM - 5:30 PM

-Bachelor's degree in Business, Management or any related field.

-Minimum of 5 years of experience in a management role (preferably in a senior position)

-Proven track record of operational-support excellence.

-Exceptional leadership and interpersonal skills.

-A Master of Business Administration (MBA) or graduate units is an advantage.