• Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
• Assist customers with product selection, order placement, and account management.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Provide feedback to management on customer trends and issues to improve service delivery.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to multi-task and manage time effectively.
• Qualities and Traits: Friendly demeanor with a passion for customer service.
• Working Conditions: May require working evenings or weekends depending on business needs.