En el sitio - Makati1-3 años de experienciaEdu no requeridoTiempo completo
Compartir
Descripción del trabajo
Descripción
DMCI PDI Hotels, Inc., a subsidiary of DMCI Homes, is looking for a Hotel Manager for our newest leisure development in San Juan City, Batangas!
JOB RESPONSIBILITIES
Set, standardize, cascade, and enforce hotel operations standards in terms of service level agreements and address concerns on standards not met based on guest feedbacks and/or other forms of performance evaluations (e.g., appraisals, time and motion, etc.)
Strategically plan for the operations of the Hotel ensuring that proper quantity and quality of resources in terms of manpower, logistics, supplies, etc., are available based on the guests arrival and occupancy, integrating information from different departments including Reservations, Sales, and Front Office
Ensure that the Hotel complies to all regulatory requirements set by the LGU by regularly researching and cascading orders, regulations, etc., related to hotel operations
Represent the Hotel to the local community by participating in selected community activities and events in order to enhance the visibility of the hotel and effectively maintain good relations and communications with the owners, local authorities and other key people as required
Set, standardize, cascade and enforce guest services standards and service level agreements across all departments of the Hotel
Resolve guest concerns that are escalated to the level of the Hotel Manager, ensuring that concerns are addressed and are prevented from recurring
Benchmark and recommend improvements on functions related to guest services and satisfaction and ensure that guests are generally satisfied during their stay at the Hotel by garnering generally positive feedback on the Hotel
Manage the overall budget of the Hotel ensuring the Hotels’ compliance to the approved budget
Supervise and provide direction to all manpower of the Hotel, including manpower under agency, external partners and service providers
Set, promote, and cascade work behavior standards within the Hotel, ensuring that all employees treat co-employees, guests, and external partners with utmost respect and courtesy
Identify high potential employees who can eventually perform more critical functions and strategize with HR on the retention and development plan of the high potential employees
JOB QUALIFICATIONS
A graduate of any degree related to hospitality, tourist, and guest management
Has at least 5 years of relevant work experience as Hotel Manager or Resort Manager
Preferably has experience in spearheading a start-up hotel or resort
Has excellent written and oral communication skills
Capable to lead and drive a team of hoteliers into meeting the targets of the hotel
Requisito
Please refer to job description.
Idioma Inglés
Preview
Boss
HR ManagerDMCI Project Developers
Ubicación laboral
1321 A.Apolinario, Makati, Metro Manila, Philippines