• Technical Support: Respond to technical inquiries and resolve issues related to hardware, software, and network systems.
• Troubleshooting: Diagnose and troubleshoot problems with computers, printers, operating systems, and other IT-related equipment.
• User Assistance: Provide on-site or remote support for employees experiencing technical difficulties.
• Software Installation & Configuration: Install and configure software applications, updates, and patches on user systems.
• Network Support: Assist with network issues, including connectivity problems, Wi-Fi troubleshooting, and VPN setup.
• Maintenance & Repairs: Perform routine maintenance on IT systems, including updates and repairs for hardware and software.
• Documentation: Maintain records of support requests and solutions, including troubleshooting steps, problems resolved, and feedback from users.
• Training: Provide training to users on system usage, best practices, and new technologies.
• Collaboration: Work closely with other IT staff to ensure systems are functioning optimally and that internal security protocols are followed.
• Escalation: Escalate complex issues to higher-level technical teams when necessary.

• Education: Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
• Experience: Proven experience in IT support, help desk, or related technical field.

Skills:

• Strong knowledge of computer systems, hardware, and software.
• Experience with troubleshooting operating systems (Windows, macOS, Linux).
• Knowledge of network configurations and basic networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and handle multiple issues simultaneously.