BROAD FUNCTION

Primary

• Responsible in identifying, creating, assessing and implementing training needs/programs within the organization to enhance employees skills, productivity and quality of work. Secondary
• Responsible in hospitality/operations audit in branches.

II. KEY RESULT AREAS

• Develops training plan/methods based on Training Needs Analysis (TNA)
• Conducts orientation sessions for new employees
• Create training materials; multi visual aids and presentations
• Prepares and implements training budget
• Conducts/arranges applicable trainings/seminars/workshops to the employees in accordance to the training policy of the company and tracks participants training record
• Resolves any specific problems and tailor training programs as necessary
• Stays updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs.
• Familiars with traditional training methods as well as the modern training methods (mentoring, coaching, on-the-job or in classroom training, e-trainIng, workshops, simulations among others).
• Implements and monitors training programs within the organization
• Creates testing and evaluation processes
• Conducts performance review/feedback
• Conducts continuing education training and provides leadership development education
• Provides logistical support, course development, delivery, evaluation, process measurements and cost management
• Assists with the development of strategic plans
• Does hospitality/operations audit.
• Assesses efficiency, effectiveness, and productivity of processes and procedures in the operations.
• Evaluates customer service, guest experience and feedback mechanism.
• Checks compliance with quality standard with related government agencies.
• Measures environmental impact, sustainability and social responsibility.
• Conducts branch visits.

SUPPLEMENTARY INFORMATION

A. Education

• Graduate of any four (4) year Social Science (Psychology, Behavioral Science, Sociology),Human Resource Management, Education; post studies in the same field is an advantage

B. Work Experience

• With at least 3-5 years of proven work experience as Training Manager in a hotel industry.