• Order Processing & Inventory Management: Process customer orders promptly, allocate stock for orders, back orders, and stock transfers. Proactively communicate with customers about out-of-stock items and provide updates on expected availability.
• Customer Communication & Data Management: Book customer deliveries efficiently and maintain accurate records of all customer correspondence. Ensure all customer data is continuously updated and accurate across company systems such as Sage 200, CRM, and Microsoft.
• Team Collaboration & Operational Compliance: Collaborate closely with a small sales support team to ensure all tasks are completed in line with company procedures. Uphold high standards of health, safety, and operational efficiency while ensuring compliance with company protocols.
  
  
  

• Education: Graduate of any course.
• Experience: A minimum of 3 years of experience in sales support, order processing, or a similar role is advantageous.
• Technical Skills: Proficiency in Microsoft Office, Sage 200, Dynamics 365, Paninteligence, EDI, and Open ECX; ability to navigate multiple order processing systems efficiently.
• Soft Skills: Enthusiasm, drive, a can-do attitude, strong communication skills, attention to detail, and the ability to work effectively as part of a team. Proactive problem-solving skills to meet KPIs.
• Language: Proficiency in English is essential.
  
  
  

• Market competitive salary and allowances
• Health & group life Insurance
• Fixed weekends off; Dayshift schedule
• Opportunity for Hybrid Setup
• Paid time off and birthday leave
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment
  
  
  

Please refer to job description.