• Handle incoming customer calls and respond to inquiries.
• Provide exceptional customer service while resolving issues.
• Document all interactions in the call center system accurately.
• Guide customers through the use of products and services.
• Escalate complex issues to appropriate departments as needed.
• Maintain a positive and professional demeanor at all times.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry level (0–2 years)
• Skills and Competencies: Proficiency in English, Strong customer service skills
• Skills and Competencies: Excellent problem-solving abilities
• Qualities and Traits: Strong work ethic and people skills
• Responsibilities and Duties: Ability to handle high call volumes
• Working Conditions: Fast-paced call center environment