Admin & Customer Service Executive [Malaysia]

We are hiring on behalf of our client, an immigration consulting firm based in Singapore, known for delivering high-quality services in Singapore PR and Citizenship applications.

As a Senior Admin & Customer Service Executive, you will play a crucial role in supporting and guiding clients through the immigration process. This is a remote role and includes managing documentation, providing accurate advisory services, and ensuring a seamless experience for each applicant. 

Key Responsibilities:

• Handle and manage clients' immigration applications primarily for Singapore Citizenship and Permanent Resident status.
• Communicate clearly and regularly with clients to collect, verify, and organise necessary documents.
• Provide accurate documentation advice and tailored guidance, staying updated on Singapore immigration regulations and polices.
• Draft personalize and compelling cover letters based on individual client backgrounds
• Ensure precision and compliance in all submissions to relevant government agencies 
• Deliver an exceptional client service experience from consultation to post-submission support
• Respond promptly to client queries and assist in all necessary post-submission formalities.
• Maintain digital tracking systems and record with updated information.
• Assist with any other tasks assigned by the management
• Must be highly proficient and comfortable in reading, writing, and communicating with clients in Chinese, particularly when handling clients from China.

Requirements: 

• Minimum Diploma in Hospitality, Mass Communication, Logistics, or related field
• Proficient in spoken and written Mandarin and well-versed in written English
• At least 3 years of experience in a client-facing role (e.g, customer service, admin)
• Strong attention to detail and ability to manage large volumes of digital documentation efficiently
• Effective time management and the ability to prioritize tasks to meet tight deadlines
• Comfortable communicating and liaising with clients from China.

Benefits & Perks:

• Fully Remote (Work From Home)
• Quarterly Bonus
• Medical Claim 
• Birthday Allowance