Customer Service Representative

Quanteq Solutions (OPC) Pvt Ltd

₱20-35K[Bulanan]
Jarak jauh1-3 Tahun KedaluwarsaS1Penuh waktu
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Detail Jarak Jauh

Negara terbukaDi seluruh dunia

Persyaratan BahasaInggris

Deskripsi Pekerjaan

  • Investigate and analyze: Receive and analyze customer complaints to determine their root cause. Handle and resolve high-priority or sensitive customer complaints and issues that cannot be resolved by frontline support.
  • Collaborate and coordinate: Serve as a mediator between customers and various departments to ensure efficient and satisfactory outcomes.
  • Communicate and update: Act as the primary point of contact for escalated cases, providing regular and professional updates to customers.
  • Document and track: Maintain accurate records of customer interactions, case status, and resolutions in CRM and ticketing systems.
  • Process improvement: Identify trends in escalated issues, conduct root cause analysis, and provide feedback to improve products, processes, and training.
  • Guidance: Provide guidance to frontline staff on handling escalated cases and best practices.
  • SLA compliance: Track and ensure compliance with service level agreements (SLAs) for escalated cases. 


Required qualifications and skills

  • Experience: 2+ years of experience in escalation handling, customer support, or similar role.
  • Movers Experience: Having experience in packers and movers is a plus point
  • Problem-solving: Strong analytical, problem-solving, and critical-thinking skills.
  • Communication: Excellent communication and conflict resolution skills, with the ability to remain calm under pressure.
  • Technical skills: Proficiency with CRM software and ticketing systems is often required.
  • Organizational skills: Strong attention to detail and organizational skills are essential for tracking cases and documentation.
  • Teamwork: Ability to work effectively and collaboratively with different internal teams. 
  • Australian Shift: Ability to work in rotational Australian shifts
  • Working Days: Ability to work for 6 days
  • Operation system: Must have own Laptop/desktop, uninterrupted Wi-Fi connection, Noise Cancellation Headphones, Isolated room.
Bahasa InggrisLayanan PelangganPenyelesaian masalahEtika Kerja Yang KuatKemampuan interpesonalStrategic ThinkingEscalation HandlingCustomer Satisfaction
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Deeksha Kumar

HR ManagerQuanteq Solutions (OPC) Pvt Ltd

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Diposting di 05 November 2025

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