CallTek is a global leader in providing secure, compliant, and reliable white-label technical support services for technology operators and service providers worldwide. With over 10,000 skilled professionals managing more than 20,000 buildings and one million enterprise network appliances, we are committed to security and privacy, adhering to industry standards such as PCI-DSS, ISO 27001, SOC 2, and GDPR. Our innovative technology platforms, like Odyssey CX powered by AI and NLP, ensure deep customer insights and seamless integration with existing systems.

This is a full-time on-site role for an Information Technology Help Desk Supervisor located in Cebu at CallTek. The Help Desk Supervisor will be responsible for providing technical support, troubleshooting, team leadership, and team management on a daily basis.

• Information Technology and Technical Support skills
• Troubleshooting expertise
• Team Leadership and Team Management abilities
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Previous experience in a supervisory role
• IT certifications such as CompTIA A+ or ITIL are a plus
• Bachelor's degree in Information Technology or related field

Please refer to job description.