Job title: Operations Manager

Type of employment: Full-time (Remote)

Budget: $10/hr - $15/hr

Shift Schedule: 9:00 AM - 6:00 PM EST

We are seeking an experienced Operations Manager to join our growing team. This role will be responsible for overseeing and streamlining our internal operations, processes, and systems to drive efficiency and profitability. As a key member of our leadership team, you will work closely with the CEO to implement strategic initiatives and manage cross-functional projects.

About the Employer:

Our client has been in the copier industry since 2007, committed to helping businesses, non-profits, and startups navigate the complexities of acquiring office equipment. With a focus on transparency and customer advocacy, they provide expert guidance on purchasing, leasing, and renting copiers while ensuring clients receive the best financial options. Their mission is to offer intelligent, cost-effective solutions with exceptional service, helping businesses make informed decisions that support their long-term growth.

Company core values:

• One Team, One Mission
• Customer-first approach
• High-quality service and quick response
• Proactive problem-solving
• Attention to detail
• Continuous improvement
• Accountability

Objectives of this role:

• Serve as the "integrator" and right-hand to the CEO, bridging the gap between sales, operations, and back-office functions
• Optimize and standardize internal processes, workflows, and systems to improve productivity and reduce costs
• Provide oversight and accountability for the customer service, dispatch, and logistics teams
• Identify areas for automation and technology-driven solutions to enhance the customer experience

Responsibilities:

• Oversee and manage the different departments, such as the customer service, dispatch, and logistics teams
• Implement process improvements and new systems/tools to streamline operations
• Monitor key performance metrics and financial data to identify opportunities for optimization
• Serve as the main point of contact for vendor/supplier management and contract negotiations
• Provide coaching and mentorship to help develop and upskill the operations team
• Collaborate cross-functionally with sales, accounting, and other departments
• Assist the CEO with strategic planning and the execution of key initiatives

• Minimum 3 years of management experience in the copier/printer industry
• Proven track record of driving operational excellence and process improvements
• Strong project management, problem-solving, and critical thinking skills
• Excellent communication and interpersonal abilities to work effectively with all levels of the organization
• Proficient in using technology and data to inform decision-making
• Ability to multitask, prioritize, and work independently in a fast-paced environment

Preferred skills and qualifications

• Experience with ERP/CRM systems and process automation
• Familiarity with the EOS (Entrepreneurial Operating System) framework
• Certification in Lean, Six Sigma, or other process improvement methodologies