Tenant Relations:

• Greet and assist prospective tenants, providing information about available properties and leasing terms.
• Schedule property tours and answer questions about the leasing process.
• Address tenant inquiries and escalate issues to the property manager when necessary.

Leasing Documentation:

• Prepare and process lease agreements, renewals, and other related documents.
• Ensure all leasing paperwork complies with company policies and legal standards.
• Maintain accurate and up-to-date tenant files and leasing records.

Administrative Support:

• Update property listings, track unit availability, and manage marketing materials.
• Coordinate move-in and move-out processes, including inspections and key handovers.
• Maintain calendars for property tours, lease renewals, and other appointments.

Financial Support:

• Collect rental payments, security deposits, and application fees.
• Monitor payment schedules and follow up on late payments or balances due.
• Assist in preparing financial reports for property management.

Property Maintenance Coordination:

• Communicate with maintenance staff to address tenant service requests promptly.
• Ensure properties are clean, safe, and ready for new tenants.
• Report and track maintenance or repair needs.

• Customer Service Skills: Ability to build positive relationships with tenants and address their concerns professionally.
• Organizational Skills: Manage multiple tasks, deadlines, and appointments efficiently.
• Communication Skills: Strong verbal and written communication for interacting with tenants and staff.
• Attention to Detail: Ensure accuracy in lease documents, tenant files, and financial records.
• Problem-Solving Skills: Ability to handle tenant issues and assist in resolving conflicts.
• Technology Proficiency: Familiarity with property management software, MS Office, or similar tools.