Awesome CX by Transcom is looking a highly detail-oriented and organized Production Assistant–Complete Turn In (CTI) to join our Production team. This role plays a critical part in transcript processing, performing quality checks on court reporter submissions including transcripts and exhibits.

Join our Awesome CX by Transcom Family as a Production Assistant

The ideal candidate will be comfortable working in a fast-paced environment and will take ownership of ensuring files are accurate, complete, and meet internal standards before delivery.

Responsibilities:

• Review and verify the completeness, formatting, and accuracy of stenographer-submitted transcripts and exhibits.
• Ensure all documents meet company guidelines and quality standards.
• Professionally correspond with court reporters via email to clarify discrepancies, request missing materials, or confirm transcript details.
• Professionally correspond with attorneys and other firm personnel via email to request missing, corrupted, or secured documents
• Track open requests and follow up to ensure timely resolution.
• Organize and maintain electronic files using naming conventions and version control practices.
• Merge, bookmark, and modify PDFs using Adobe Acrobat for final preparation.
• Collaborate with internal teams to ensure timely processing and delivery of finalized materials.
• Monitor workload and respond within defined turnaround times.
• Prioritize workload according to priority status.
• Handle all materials with the highest level of confidentiality and discretion.

• Technical Proficiency: Comfortable working with Windows-based PC environments.
• Strong skills in the following software:
• Notepad / Notepad++ for reviewing and editing raw text files
• Adobe Acrobat for working with PDF files (merge, mark, format)
• ZenDesk for ticket tracking and communication
• Google Suite (Docs, Sheets, Gmail, Drive) and Slack for daily operations and collaboration
• Attention to Detail:
• Exceptional eye for catching errors and inconsistencies
• Ability to follow formatting guidelines and legal transcript standards
• Communication Skills:
• Clear and professional email communication
• Polite persistence in following up on outstanding requests
• Organizational Skills:
• Ability to manage and prioritize multiple files and deadlines
• Strong file management
• Previous experience in transcript production, legal support, or court reporting industry
• Familiarity with legal transcript formatting conventions
• Experience working in a remote or hybrid support role