It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Opening: 1

The DCX Client Services - Home-Based Supplier Relations Admin will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

REQUIRED COMPETENCIES

• Supplier Relationship Management: Ability to build and maintain strong relationships with suppliers to ensure smooth operations.
• Data Accuracy & Organization: Ensures precise data entry and record-keeping for supplier-related tasks.
• Negotiation & Coordination: Effectively communicates with suppliers to negotiate pricing, terms, and resolve any discrepancies.
• Process Compliance & Execution: Follows established guidelines and best practices for procurement and supplier relations.
• Problem-Solving & Adaptability: Can handle unexpected supplier issues and proactively find solutions.
• Time Management & Multitasking: Prioritizes multiple supplier-related tasks and meets tight deadlines

WHAT YOU WILL DO

• Product Management: Select and identify products with the merchandising team.
• Data Management: Load products from supplier portals to the website and ensure accuracy in product listings.
• Image & Content Review: Review and upload product images and information for the website weekly
• Supplier Coordination: Follow up with suppliers to request additional information as needed.
• Process Execution: Ensure all elements of a project/activity are in place and functioning properly during and after implementation.
• Supplier Performance Monitoring: Develop and drive supplier scorecards and performance improvement initiatives.
• Routine Data-Management Tasks: Handle repeatable and process-driven tasks related to data tracking.
• Collaboration: Work closely with suppliers and internal teams to ensure smooth operations.
• Ad hoc Duties: Perform additional tasks as assigned

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Industry Specific Software/Knowledge:
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
• Customer orientation and the ability to adapt to and respond to diverse types of characters.
• Comfortable with social media marketing.
• Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore)

WHAT WE OFFER

• Salary Range: PHP 23,000 - 27,000
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we are excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Please refer to job description.