Job Title: Customer Support Representative

Location: Onsite - Cebu City

Job Type: Full-time, Onsite

Company Overview:

At CSV Now, we've earned our reputation as trusted talent acquisition consultants for Silicon Valley’s most forward-thinking startups, connecting trailblazing companies with top-tier talent. Now, we’re taking our expertise even further.

We're expanding into the BPO industry, delivering tailored, high-impact solutions for small and medium-sized enterprises (SMEs). Headquartered in Cebu, a growing hub of innovation, our BPO division is built to help businesses streamline operations, elevate customer experiences, and accelerate growth—one customized solution at a time.

CSV Now is where bold ideas become real-world results. Join us as we redefine what’s possible.

Role Overview:

We are seeking a Customer Support Representative to join our high-performing team. In this role, you will serve as the primary point of contact for our users, delivering responsive, empathetic, and solutions-oriented support across multiple channels (email, chat, and phone). You’ll assist with troubleshoot issues, and support operational workflows that directly impact customer satisfaction.

This is an excellent opportunity for professionals with a strong service mindset, excellent communication skills, and a desire to grow within a fast-paced, AI-driven environment. Your contributions will help shape a seamless customer experience and build lasting trust with our users.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and tickets with clarity, compassion, and professionalism.
• Call and assist potential users, guiding them through the business value proposition, answering questions, and ensuring a smooth onboarding experience.
• Execute backend operational tasks, including data collection, cleanup, and follow-ups to support customer workflows.
• Capture and share customer feedback to help improve product features, support processes, and overall user experience.
• Collaborate with product and operations teams to ensure a seamless and consistent customer journey from sign-up to success.

What We’re Looking For:

• At least 6 months of experience in customer support or a similar customer-facing role.
• Excellent English communication skills – both written and spoken, with a professional, friendly tone.
• Strong problem-solving and critical thinking skills, with high attention to detail and accuracy.
• A fast learner with strong reading comprehension and the ability to quickly adapt to new tools or processes.
• Reliable, proactive, and eager to grow – you take ownership of your work, are self-motivated, and consistently seek opportunities for improvement.
• Familiarity with tools like Zendesk, Notion, or CRM platforms (a plus, but not required).

Work Schedule & Setup:

• Willing to work onsite 1Nito Tower, Cebu City.
• Comfortable working in US time zones (night shift, PH time)

We Offer:

• HMO coverage after 90 days.
• Enjoy a 13th-month salary
• 10% night differential.
• Two days off each week.
• Access to government-mandated benefits and additional company perks.
• Opportunities for career growth and advancement within the company.

Please refer to job description.