• Project Management: Prior experience with project management principles is a plus.
• English Proficiency: Excellent command of the English language (required).
• Technical Knowledge: Strong technical background and a passion for technology.
• Organizational Skills: Excellent organizational and communication skills.
• Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Customer Service: Experience as a customer service representative or technical support in a BPO environment (a plus).
• Attitude and Mindset: A positive attitude, a willingness to learn, and a team-oriented mindset.
  
  

• Project Leadership: Oversee the progress of ongoing website and digital marketing projects.
• Client Collaboration: Conduct regular meetings with clients to understand their evolving goals and adjust project plans accordingly.
• Timeline and Budget Management: Monitor project timelines and budgets daily to ensure adherence to plans.
• Deliverables Management: Track the completion of project deliverables to ensure they meet quality standards and deadlines.
• Coordination: Liaise with other departments and teams to facilitate seamless project execution.
• Documentation: Maintain up-to-date project documentation, including plans, timelines, and budgets.
• Client Support: Handle client interactions via live chat and phone support, addressing inquiries and fostering positive relationships.
• Stakeholder Communication: Effectively communicate with clients, developers, designers, and other stakeholders, ensuring everyone is aligned.
• Budget and Schedule Adherence: Help ensure projects stay within budget and on schedule.
• Research and Analysis: Conduct research and analyze customer requirements to inform project direction.
• Documentation Assistance: Assist with documenting project progress and customer support interactions for future reference.
• Administrative Tasks: Perform various administrative tasks as needed
  
  

Please refer to job description.