About Company
Prime Connect Contact Solutions – A Division of The Universal Business Hub (UBH)
Empowering Global Connections, Building Tomorrow’s Success
Prime Connect Contact Solutions marks a bold new chapter in the legacy of The Universal Business Hub, expanding its excellence, innovation, and people-first vision into the heart of Dubai, United Arab Emirates.
Who We Are
Prime Connect is the international extension of The Universal Business Hub, established to strengthen UBH’s global presence and deliver world-class customer experience solutions from one of the world’s most dynamic markets—Dubai.
Our Mission
To redefine the future of communication and outsourcing by blending technology, talent, and trust—ensuring every call, lead, and conversation adds measurable value to our clients’ growth journey.
Our Vision
To be a trusted global partner for customer engagement and business excellence—bridging people and possibilities through innovation, empathy, and performance-driven results.
Core Offerings
Inbound & Outbound Contact Center Services
Lead Generation & Customer Retention
Technical & Non-Technical Support
Sales & Marketing Campaign Management
Global BPO & ITES Solutions
Digital Process Optimization
Our Core Values
Excellence: We don’t just meet expectations—we elevate them.
Integrity: Every connection is built on honesty, ethics, and transparency.
Innovation: Adapting new ideas and technologies to create lasting impact.
Empowerment: Inspiring our people to grow, lead, and innovate fearlessly.
Commitment: Delivering results that strengthen trust and drive progress.
Why Dubai, Why Now
Dubai stands as the bridge between East and West, a hub of opportunity, innovation, and ambition—mirroring the spirit of UBH itself. From this global vantage point, Prime Connect unites people, cultures, and businesses, helping brands scale internationally with confidence and precision.
What We Believe
At Prime Connect, we don’t just connect businesses with customers—we connect dreams with direction, potential with performance, and people with purpose.
Every conversation is a promise. Every call is an opportunity.
Because when businesses grow, we all rise together.
