Management Staff is the primary point of contact for our online tutors, assisting them and ensuring they have the support and resources they need. Ideal candidate is fast-learner and has a good work ethic. Part of the job is working closely with our Japanese team. Worry no more as speaking Nihongo is not required! No Experience required and open to Fresh graduates!

Responsibilities:

• Receive and respond to tutors for whatever concerns they may have that are related to their services for the company
• Manage the schedules of tutors to ensure enough lessons are provided daily
• Answer the tutors' inquiries (through MS Teams, email, or SMS)
• Work together with Japanese Customer Support in dealing with student concerns (e.g. cancellation or transferring of lessons, contacting tutors, etc.)
• Develop ideas for the improvement of the procedures related to operations in the Tutors' Management Department
• Fulfill other job-related tasks to be given by the department leader

Qualifications:

• Graduate of any 4-year degree course (Fresh Graduates are welcome to apply)
• Proficient in written and spoken English
• Willing to work in Makati (This is an office-based job)
• Willing to be deployed in any of the shift of the department (please see shift below)
• Willing to be trained (both as a staff and as a tutor)
• Amenable to working on holidays and weekends (with holiday pay)
• Must acquiescence to render overtime whenever necessary
• Must have good work ethics
• Must have experience in basic to intermediate computer and internet troubleshooting
• Has experience in Microsoft Office Suite (Word, Excel, Outlook) and MS Teams, with basic computer troubleshooting skills

Additional Information:

• Work is in Makati City (on-site): 10F King's Court I Building, 2129 Chino Roces Avenue, Makati City
• Two rest days in a week Fri and Sat (may still change)

Please be advised that this position is in a shifting schedule, kindly make sure that you are amenable to work in any of the shifts below. Staff will be notified beforehand regarding to the changes in the shift. Final schedule will be given once hired and depending on the department head's decision.

• 4:30 AM to 1:30 PM
• 11:00 AM to 8:00 PM
• 1:00 PM to 10:00 PM
• 3:00 PM to 12:00 MN

Available position: 1