EmpowerU, Inc. Is not just a company; it's a movement. Born from the core of a global powerhouse in November 2019, we've soared on the wings of our team's resilience and excellence. Our work-life blending culture, unwavering teamwork, and commitment to results are what make us unique. At EmpowerU, you're not just an employee; you're an integral part of a community that thrives on the 4Cs: Care, Communication, Camaraderie, and Commitment. Join us and be a part of a company that not only cares for its clients but also its team members, fostering a nurturing environment that encourages growth and satisfaction.

Core Values:

EmpowerU, Inc. is anchored in four fundamental values, known as the 4Cs: Care, Communication, Camaraderie, and Commitment. These principles guide our interactions with clients and among team members, ensuring a cohesive and supportive work environment.

Job Overview:

We are seeking a dedicated and skilled Technical Support Specialist to join our team. This role is crucial in providing top-notch technical support to our customers, helping them optimize their use of our platform and maximize their productivity. If you have a passion for technology and a knack for solving complex issues, we want to hear from you!

Key Responsibilities:

• Provide technical support to customers, troubleshooting platform issues, and helping optimize usage. Collaborate with technical teams to resolve complex issues. Assist with setup, configuration, and software troubleshooting, ensuring smooth integration with the platform. Document and track issues in CRM, staying updated on product changes.
• Respond to customer inquiries via call, email, and live chat with professionalism and accuracy, ensuring timely responses within SLAs. Maintain excellent customer service, building confidence in the brand. Identify opportunities to promote additional products/services and adhere to industry compliance standards.
• Follow scheduled work hours, meet performance metrics, and collaborate with cross-functional teams to address customer needs and improve processes. Assist with special projects to enhance customer satisfaction and team performance.
• 1-3 years of relevant experience in technical support or a related field.
• Candidate must possess at least Bachelor’s Degree in any field. 
• Technical proficiency in software and hardware support.
• Strong communication skills for clear customer interactions.
• Customer-centric approach with problem-solving abilities.
• Attention to detail and adherence to procedures.
• Ability to collaborate effectively in a team.
• Excellent time management and organizational skills.
• Commitment to continuous learning and compliance awareness.
• Work From Home setup - candidates are required to have a conducive work from home set up with stable internet connection of at least 20mbps. 
• Willing to work night shifts and be available on weekends and Philippine holidays.