What is this job? 

Under the guidance of the Assistant Chief Engineer ensures that the Hotels equipment is operated in accordance with InterContinental Hotels Group standards to ensure maximum efficiency and guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

Your day-to-day:

People

• Demonstrate co-operation and trust with colleagues, teams and across departments
• Communicate well to ensure effective shift handovers
• Actively participate in and conduct organised meetings
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication

Guest Experience

• Handle guest complaints, claims and problem solving of all aspects related to the engineering equipment.
• Carry out any minor repairs to guest rooms or public areas
• Follow-up sudden function or sudden request of equipment in order to meet guest satisfaction

Financial

• Maintain the hotel in your qualified trade to the desired standard
• Initiate/ identify project work required throughout the hotel

Responsible Business

• Recycle where-ever possible and enforces cost saving measures to staff
• Support and initiate programs for the improvement procedures and the reduction of energy and utility costs

Accountability

• To be able to work in a neat and efficient manner, keeping work areas clean and well organised. Ability to multi-task in busy environment and adheres to hotel the Standard Operating Procedures

What do we need from you? 

• Vocational Certificate in Engineering or equivalent
• 1 year of relevant experience or an equivalent combination of education and experience
• Must speak English and Bahasa Malaysia

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.