The Area Manager is responsible for overseeing the overall performance and operations of multiple Moderno Home Depot branches within an assigned territory. This role ensures that all branches deliver exceptional customer experiences, achieve sales and profitability targets, and consistently uphold the Moderno brand standards of innovation, quality, and service.

Key Responsibilities

1. Branch Performance Oversight

• Monitor and evaluate sales, operational efficiency, and service quality across branches.
• Ensure all branches meet or exceed sales and profitability goals.

2. Leadership & Team Development

• Supervise and mentor Branch Managers and their teams.
• Conduct regular coaching, training, and performance evaluations to strengthen talent and culture.

3. Sales Growth & Market Expansion

• Execute sales strategies, local promotions, and customer engagement initiatives.
• Identify new opportunities for growth within assigned areas.

4. Operational Excellence

• Ensure compliance with company policies, SOPs, and safety standards.
• Oversee inventory management, logistics, and cost control measures.

5. Customer Experience & Brand Standards

• Guarantee consistent, premium customer service across branches.
• Address escalated customer issues with professionalism and speed.

6. Reporting & Analysis

• Provide management with accurate reports on sales, branch performance, staffing, and customer feedback.
• Recommend strategies for improvement and expansion.

7. Problem-Solving & Decision-Making

• Resolve operational issues effectively while maintaining balance between customer satisfaction and business objectives.

• Bachelor’s Degree in Business, Management, or related field (preferred).
• Minimum 3–5 years of experience in retail operations, sales, or multi-branch management.
• Strong leadership, communication, and decision-making skills.
• Proven track record of achieving sales and operational targets.
• Ability to travel and manage multiple branch locations.