• Supports the delivery of superior benefits administration services to WTW clients, including Health & Welfare and Pension plan administration
• Provide operational and transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data
• Responsible in upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high-level of client satisfaction
• Works closely with Admin Leads, Governance Leaders and Operations Supervisor to resolve issues and identify opportunities for increasing the value of the service to the client(s)
• The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America and India

• With Manila, Mumbai and US Operations, Client Delivery Team and Administration Governance in performing day to day benefits administrative work while supporting best practices and improvements to optimize client delivery experience

• SLA and Quality of Work
• Productivity/Utilization and Handle Time
• Security, Professional Excellence and Adherence
• Stakeholder feedback

• Collaboration – Highly demonstrates interpersonal skills and is willing and able to collaborate with stakeholders, leadership, peers and staff. Ability to work independently and on teams, including virtual work teams, with members in different geographic region
• Communication – Excellent written and verbal communication
• Change and Adaptability – Has a desire to learn, accept new challenges, adapt to change, and have fun
• Problem Solving – Strong analytical, integrative, continuous improvement, and problem-solving skills

Please refer to job description.