Business Analyst (For Pooling)

Volenday Philippines Inc.

₦1-1.8M[Monthly]
Hybrid - Makati3-5 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Holiday Gifts

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Dental Insurance

  • Work-Life Balance

    Work from Home

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I. Backend Development & AI Integration

  • Architect and develop scalable backend services, APIs, and databases for AI applications.
  • Integrate and deploy diverse AI/ML models (e.g., NLP, recommendation engines) into production systems via robust APIs.
  • Optimize performance, security, and reliability. Develop data pipelines for efficient ingestion, storage, and retrieval of large datasets.
  • Research and prototype AI-driven backend features for product innovation.

II. Program Management & Simulation Design

  • Act as the primary Program Manager for all AI Simulation projects, ensuring timely delivery across client accounts.
  • Co-design simulation content with Subject Matter Experts and Instructional Designers to align with business and learning objectives.
  • Collaborate with development teams and product managers, contributing to high-level technical architecture decisions.

III. Platform Operations & Support

  • Serve as the main Vendor Liaison for AI troubleshooting, maintenance, and feature coordination.
  • Manage user accounts and conduct effective training for end-users and operations leaders.
  • Provide real-time support, troubleshooting user login and simulation issues, and escalating complex technical problems.

IV. Reporting, Analytics, & Adoption

  • Own the reporting cycle; validate usage reports for financial accuracy and invoice processing.
  • Analyze and present detailed performance and usage KPIs (adoption, frequency, and outcome metrics) to demonstrate ROI.
  • Drive ongoing platform adoption and explore expansion opportunities by partnering with key stakeholders.
  • Maintain the AI Simulation Inventory and ensure accurate platform documentation.


Qualifications and Experience

  • Backend & Tech Stack: Proven experience as a Backend Developer (Node.js, Python/Django/Flask) with strong skills in RESTful APIs, microservices, and SQL/NoSQL databases (MySQL, MongoDB).
  • AI/ML: Hands-on experience with AI/ML tools (OpenAI API, Hugging Face, PyTorch) and cloud services (AWS/Google/Azure AI).
  • Data & Project Management: Familiarity with data pipelines/ETL and strong ability to manage complex, parallel technical and operational timelines.
  • Communication & Data Skills: Excellent communication to bridge technical and operational teams. Proficiency in data validation and analysis (e.g., Excel) and methodical troubleshooting.
  • Advanced AI/DevOps: Experience with LLMs, MLOps, and DevOps practices (Docker, Kubernetes, CI/CD).
  • Industry: Exposure to contact center, BPO, or L&D/tech-enabled training tools/platforms.
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Mirachael Mendoza

Sr. Talent Acquisition SpecialistVolenday Philippines Inc.

Reply 10 Times Today

Working Location

GMA Lou Bel Plaza. GMA Lou Bel Plaza, Bagtikan Street, Makati City, Metro Manila, Philippines

Posted on 17 October 2025

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