Provide frontline technical assistance to customers by troubleshooting hardware, software, and account-related issues. Ensure fast, accurate, and customer-friendly support across phone, chat, or email.

Responsibilities:

• Diagnose and resolve basic technical problems.
• Guide customers through solutions clearly and professionally.
• Escalate advanced issues as needed.
• Document all interactions accurately.
• Meet performance metrics (QA, CSAT, AHT, FCR).

Job Benefits:

• 5,500 Sign-on Bonus
• PHP23,000 - PHP 25,000 + (2,500 upon Regularization)
• HMO
• Paid Trainings
• Critical Illness Benefits
• Life Insurance
• Government Mandated Benefits
• 13th Month Pay

Qualifications:

• High school diploma or equivalent.
• Basic tech knowledge; experience in BPO/tech support is a plus.
• Strong communication and problem-solving skills.