Call Center Agent
Staffing co.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Employee of the Month Award
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Free Meals
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave
Work-Life Balance
Flexible Hours
Description
- Answer customer inquiries promptly and accurately.
- Provide information about products, services, policies, and promotions.
- Handle complaints and resolve issues efficiently to ensure customer satisfaction.
- Process orders, applications, billing, and service requests.
- Maintain accurate customer records and document interactions.
- Escalate complex issues to appropriate departments when necessary.
- Meet performance targets such as response time, quality, and customer satisfaction scores.
Requirements
- Strong communication and active listening skills.
- Ability to remain calm, patient, and professional under pressure.
- Problem-solving and multitasking abilities.
- Basic computer and typing skills; familiarity with CRM systems is a plus.
- Team-oriented with a positive, customer-first mindset.
Manahan Philip
OwnerStaffing co.
High response rate
Working Location
Concentrix. Ayala North Exchange - Tower 2, 6798 Ayala Avenue, Corner V.A. Rufino St, Makati City, 1226, Philippines
Posted on 02 September 2025
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