• Manage inbound and outbound customer calls in a timely manner.
• Provide exceptional customer service to ensure client satisfaction.
• Resolve customer inquiries and complaints effectively and efficiently.
• Document all interactions accurately in the appropriate systems.
• Work collaboratively with team members to enhance process improvement.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Excellent problem-solving abilities.
• Qualities and Traits: Strong work ethic and ability to work in a team environment.
• Skills and Competencies: Organizational skills to manage multiple tasks efficiently.