Call Center Representative
Metacom Careers
Job Description
Description
- Answer inbound calls and respond to customer inquiries.
- Provide information about products and services.
- Resolve customer issues with empathy and efficiency.
- Document interactions and maintain accurate records.
- Collaborate with team members to enhance customer satisfaction.
- Meet performance metrics, including call handling time and customer satisfaction scores.
Requirements
- Educational Qualifications: A Bachelor's degree is required.
- Experience Level: Position open for Fresh Graduates or Students.
- Skills and Competencies: Strong communication, problem-solving abilities, and proficiency in CRM software.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide information effectively.
- Working Conditions: Fast-paced office environment, may require weekend shifts.
- Qualities and Traits: Empathetic, patient, and adaptable to shifts in workload.
Shayne Villaroman
HR ManagerMetacom Careers
High response rate
Working Location
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Posted on 03 June 2025
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