Call Center Representative
StackPH
Job Description
Benefits
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Dental Insurance, Health Insurance, Mental Insurance, HMO
Perks Benefits
Parking Space, Sleeping Quarters
Time Off & Leave
Bereavement Leave, Sick Leave, Vacation Leave
Work-Life Balance
Flexible Hours
Description
- Provide exceptional customer service via phone, email, and chat.
- Respond to inquiries and resolve issues efficiently.
- Maintain accurate customer records and documentation.
- Support team goals and achieve performance metrics.
- Handle escalated calls with professionalism and empathy.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: High school diploma or equivalent; a degree in communication or business is preferred.
- Experience Level: 1-2 years in a customer service role, preferably in a call center environment.
- Skills and Competencies: Proficient in CRM software, strong verbal and written communication skills, and problem-solving abilities.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide information about products/services.
- Working Conditions: Fast-paced office setting with potential for long hours on the phone.
- Qualities and Traits: Patient, empathetic, detail-oriented, and a team player.
Artuz Mark
HR ManagerStackPH
High response rate
Working Location
IT Park. Cebu City, 6000 Cebu, Philippines
Posted on 24 July 2025
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