Description

• Handle incoming calls and respond to customer inquiries professionally.
• Record customer interactions and maintain accurate call logs.
• Resolve customer complaints and provide appropriate solutions.
• Follow communication scripts and procedures to ensure compliance.
• Assist in training new team members as needed.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong verbal communication skills
• Responsibilities and Duties: Ability to multitask and manage time effectively
• Qualities and Traits: Customer-focused and empathetic attitude
• Working Conditions: Ability to work in a fast-paced environment