Call Center Representative - Financial Account (Php 20,500)
Alorica
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO
Perks Benefits
Sleeping Quarters, Well-Stocked Pantry
Time Off & Leave
Sick Leave, Vacation Leave
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer issues and complaints efficiently.
- Maintain detailed records of customer interactions.
- Collaborate with team members to enhance service quality.
- Meet performance metrics and contribute to team goals.
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No prior experience necessary; training will be provided.
- Skills and Competencies: Excellent communication, problem-solving, and basic computer skills.
- Responsibilities and Duties: Assist customers with inquiries, resolve issues, and process orders.
- Working Conditions: Office environment, possibly requiring weekend shifts.
- Qualities and Traits: Patient, empathetic, detail-oriented, and proactive.
Cedryck Alyn Ross Labora
HR OfficerAlorica
Working Location
Ground Floor, MJ Plaza. 2310 Chino Roces Ave, Makati, 1231 Metro Manila, Philippines
Posted on 27 February 2025
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Series C
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BPO & Call Center
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