• Answer inbound calls and respond to customer inquiries in a professional manner.
• Provide relevant information and solutions to customer issues with a focus on satisfaction.
• Document all interactions and update customer records accurately.
• Maintain knowledge of products and services to effectively assist customers.
• Work collaboratively with team members to meet daily targets and improve service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English, excellent customer service skills, strong problem-solving abilities, and effective people skills
• Qualities and Traits: Strong work ethic, reliable, and adaptable to changing situations
• Responsibilities and Duties: Ability to manage a high volume of calls and provide timely resolutions
• Working Conditions: Typical office environment, with occasional overtime required during peak periods