We are looking for enthusiastic and dynamic individuals to join our customer support team. As a Customer Support Representative, you will handle inbound customer inquiries, provide support, and ensure customer satisfaction through excellent service delivery.

Responsibilities:

• Respond to customer queries via phone, email, or chat.
• Provide accurate information on products/services.
• Resolve customer complaints and issues promptly.
• Document customer interactions and feedback in the system.
• Meet key performance metrics such as response time, quality score, and customer satisfaction.

Requirements:

• College graduate or at least 2nd-year college level.
• Prior experience in a customer-facing role is an advantage (6 months to 1 year).
• Excellent communication skills (both verbal and written).
• Strong problem-solving abilities and customer-centric attitude.
• Ability to work in a fast-paced environment.