Call Center Representative

Metacom Business Process Outsourcing Solution Inc.

₦537.6-672K[Monthly]
On-site - Taguig<1 Yr ExpDiplomaFull-time
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Job Description

Benefits

  • Allowances

    Medical Reimbursement

  • Employee Recognition and Rewards

    Performance Bonus, Annual Appraisal, Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Description

  • Manage incoming calls and respond to customer inquiries.
  • Provide accurate information about products and services.
  • Resolve customer issues and complaints with professionalism.
  • Document customer interactions and maintain records.
  • Collaborate with team members to improve service quality.
  • Achieve performance metrics and maintain a positive attitude.

Requirements

  • Educational Qualifications: A diploma in any field is required.
  • Experience Level: Less than 1 year of experience in a call center or customer service role.
  • Skills and Competencies: Proficiency in the English language, strong problem-solving abilities, knowledge of sales pipeline processes, and call center techniques.
  • Responsibilities and Duties: Handle incoming calls, assist customers with inquiries, resolve issues, and support sales efforts.
  • Working Conditions: Fast-paced office environment with potential for shift work.
  • Qualities and Traits: Strong communication skills, a customer-focused mindset, patience, and adaptability.
Sales PipelineCustomer ServiceProblem SolvingCall CentreEnglish Language
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Elizabeth Agapito

HR ManagerMetacom Business Process Outsourcing Solution Inc.

High response rate

Working Location

Bonifacio One Technology Tower, H23W+J94, Rizal Dr, Taguig City, 1634 Metro Manila, Philippines

Posted on 20 August 2025

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