• Provide prompt and professional chat support to customers regarding inquiries and issues.
• Assist customers with product-related questions and troubleshooting.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Follow up with customers to ensure satisfaction following support interactions.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Minimum of at least 6 months experience in BPO
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Problem-solving abilities
• Qualities and Traits: Strong organizational and interpersonal skills
• Skills and Competencies: Basic technical skills related to chat support and CRM systems