Chat Support
OutGrowBase
Remote Details
Open Country：Philippines
Language Requirements：English
Job Description
Description
- Provide real-time customer support through live chat platforms
- Respond to customer inquiries, complaints, and technical issues promptly
- Guide customers through product features, troubleshooting steps, and processes
- Maintain detailed records of customer interactions and resolutions
- Escalate complex issues to appropriate departments or supervisors
- Meet daily chat volume and response time targets
- Follow company scripts and standard operating procedures
- Provide product information and assist with order processing
- Handle multiple chat conversations simultaneously
- Collaborate with team members to resolve customer issues
- Stay updated on product knowledge and company policies
- Participate in training sessions and team meetings
Requirements
- High school diploma or equivalent; college degree preferred
- Excellent written English communication skills
- Fast and accurate typing skills (minimum 40 WPM)
- Strong multitasking and time management abilities
- Customer service experience preferred
- Basic computer skills and familiarity with chat platforms
- Patience and problem-solving skills
- Ability to work in shifts, including nights and weekends
- Stable internet connection for remote work
Melissa B
HR ManagerOutGrowBase
Reply 0 Times Today
Posted on 08 September 2025
Explore similar jobs
View more similar jobsChat Support
NBeguill Consumer Goods Trading (Herbal Nation)₱15-20K[Monthly]
Remote1-3 Yrs ExpEdu not requiredFull-time
Jonna SottoHR Admin
Chat Support
OTST Corp.₱25-45K[Monthly]
RemoteNo Exp RequiredBachelorFull-time
Jane ZhouHR
Executive and Operations Assistant (with GHL experience)
Polaris (Elite Performance)₱200-250[Hourly]
Remote3-5 Yrs ExpEdu not requiredPart-time
Denise VasquezHR Manager
Data/Strategy Operations Specialist
Intuitive Services Canada Inc＄800-1.2K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
Bilal KhanFounder
Data and Operations Coordinator
AutoScale Ventures LLC₱40-45K[Monthly]
Remote3-5 Yrs ExpEdu not requiredFull-time
Justine AduanaHR Officer
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
