Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

A Glimpse Into Your New Role

A Collections officer is responsible for managing accounts that are overdue for between 1 and 55 days. Collections officers handle inbound and outbound calls, and work in a high paced, results focused environment. Collections officers play an important role in company performance by building effective relationships with our customers, minimising arrears, and controlling bad debts.

Principal Duties:

• Provide a first-class service experience to our Customers
• Effectively negotiate arrangements for the timely payment of arrears
• Negotiate ongoing payment arrangements to assist customers meet their obligations
• Handle Financial Hardship enquiries with empathy and professionalism
• Proactively assist customers with account queries and complaints
• When required, liaise with internal teams (CS, Admin, Lending) to ensure all customer concerns are addressed and resolved in a timely manner

What You'll Bring

• Excellent English language communication skills (strict EOP compliance)
• Good negotiation, probing, multi-tasking, and Customer Service skills
• Strong accountability for results and Collections KPIs
• Ability to focus and pay close attention to detail
• A high level of PC competence and typing skill
• Demonstrated capacity to work effectively within a team
• Collections experience is required
• Willing and able to maintain an appropriate standard of professionalism

With a diverse global team working together, we proudly embrace and live these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive and bring passion and energy.
• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!

Please refer to job description.