Bossjob is looking for a Job and Company Moderator to ensure the quality, accuracy, and credibility of job postings and company accounts on our platform. This role plays a vital part in maintaining a trustworthy environment for both job seekers and employers by reviewing content, identifying fraudulent activities, and supporting continuous process improvement.

Job responsibilities:

• Content Review: Review and approve job postings, company account creation submitted by employers to ensure they meet quality standards and prevent fraudulent activities.
• Quality Control and Spam Management: Ensure that all jobs and companies published in Bossjob are true. Identify and remove spam or fraudulent jobs and companies and maintain the credibility of the platform.
• Collaborate with Internal Teams: Provide insights and user feedback to improve the moderation process and platform usability.
• Issue Resolution: Address user concerns or disputes related to moderation decisions in a professional and empathetic manner.
• Other tasks assigned by the direct manager.

Required Qualifications:

• Bachelor’s degree in Business Management, Economics, or related field preferred.
• At least 1-3 years of experience as a Customer Service Representative
• Content Moderator in the BPO or similar industry preferred.
• Good verbal and written communication skills.
• Flexibility in working hours and open to work on a shifting schedule.
• Excellent problem solving skills, technologically savvy and proficient in using Customer Support software.
• Solutions-oriented and understands the importance of patience and empathy towards clients.
• Strong organizational skills to manage and document customer interactions.
• Ability to work in a fast-paced environment and handle high call volumes.
• Flexibility in working hours and open to work on a schedule of Monday-Friday (onsite), and Saturday (remote) from 9AM-6PM (PHT).