The Credit and Collection Specialist is responsible for maximizing cash flow by managing and coordinating the collection of outstanding balances. It involves overseeing the collection process, ensuring timely payments, and maintaining strong communication with clients to resolve any payment issues or disputes.

Duties & Responsibilities

• Record payments to customer accounts and maintain accounts receivable records
• Review open accounts and manage collection efforts
• Maintain customer collection files in accounting software, including communications, account history, and payment arrangements
• Communicate with customers via phone, email, and mail to investigate complaints, verify charges, or correct account errors
• Assist the finance department with additional duties and responsibilities as needed

• Understand and use math concepts and demonstrate the interpretation of technical information presented in mathematical or diagram form
• Can independently resolve complex problems for which no clear precedent exists within the current system
• Ability to convey concise, comprehensive, and accurate findings on matters of a complex nature-based on professional knowledge and judgment
• Ability to prioritize and multi-task in a past-faced environment while remaining organized with keen attention to details
• Excellent analytical, interpersonal, and communication skills, both written and oral
• Ability to meet deadlines while maintaining the accuracy of required outputs
• High level of customer focus, self-directed, and can work with minimal supervision

Education & Work Background

• Bachelor’s degree in accounting, business management, financial management, accounting technology or related field
• Minimum of 3-5 years of work experience handling end-to-end accounting processes for a global brand
• Previous work experience in ERP systems, preferably Netsuite
• Outstanding verbal and written communication skills with proven ability to communicate effectively and proactively with internal and external customers, all management levels, team members and co-workers
• Proficiency in using Microsoft Excel (i.e. VLOOKUP, Pivot table, Charts, and Graphs, etc.)
• Willing to work in night shift and amenable to work on holidays and weekends