• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Provide accurate information and effective solutions to customer concerns
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Document customer interactions and transactions accurately
• Work collaboratively with the team to meet performance goals and service level agreements

Requirements

• Must be a High School Graduate (college level/graduate an advantage)
• With at least 1 year BPO experience (voice account preferred)
• Willing to work on-site in Bridgetowne, Quezon City
• Amenable to shifting schedules, weekends, and holidays
• Strong communication and problem-solving skills
• Ability to multitask and work under pressure