• Act as the first point of contact for customers, addressing inquiries and resolving issues via phone and email.
• Provide exceptional customer service by demonstrating patience, empathy, and professionalism.
• Document customer interactions and feedback accurately in the system to enhance service quality.
• Collaborate with team members and other departments to ensure customer satisfaction and service excellence.
• Stay updated on product knowledge and services to provide accurate information to customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: Entry-level: 0–2 years
• Skills and Competencies: Proficient in English language, strong customer service skills, and familiarity with call center operations
• Qualities and Traits: Excellent communication skills, problem-solving abilities, and a positive attitude
• Responsibilities and Duties: Strong organizational skills with the ability to multitask
• Working Conditions: Ability to work in a fast-paced call center environment