Customer Satisfaction Representative

Dynamic Talent Solutions

₦705.4-846.5K[Monthly]
On-site - Cebu<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Description

  • Respond to customer inquiries via phone and email.
  • Provide accurate information about products and services.
  • Resolve customer issues and complaints promptly and efficiently.
  • Maintain detailed records of customer interactions.
  • Collaborate with team members to enhance customer satisfaction.
  • Adhere to company policies and procedures.
  • Meet performance metrics and goals.

Requirements

  • Educational Qualifications: High/Senior High School diploma required.
  • Experience Level: Less than 1 year of experience in customer service or collections.
  • Skills and Competencies: Proficient in communication, negotiation, and problem-solving.
  • Responsibilities and Duties: Handle outbound calls for collections, resolve payment issues, and maintain customer records.
  • Working Conditions: Office environment, with possible flexible hours.
  • Qualities and Traits: Detail-oriented, resilient, and able to handle rejection professionally.
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Brian Jason Alejo

HR OfficerDynamic Talent Solutions

Work Location

Cebu I.T. Park. Cebu City, 6000 Cebu, Philippines

Posted on 28 January 2025

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