Customer Service Agent

MD-TORCH Solutions

Urgent
₦434.2-579K[Monthly]
On-site - CebuNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Description

  • Assist customers with inquiries via phone, email, and chat.
  • Provide accurate information about products and services.
  • Resolve complaints and issues promptly and professionally.
  • Document interactions in the customer relationship management system.
  • Collaborate with team members to enhance the customer experience.
  • Maintain up-to-date knowledge of company policies and procedures.

Requirements

  • Educational Qualifications: High School or Senior High School diploma required.
  • Experience Level: No prior experience required; training will be provided.
  • Skills and Competencies: Excellent communication skills, problem-solving abilities, and a customer-focused attitude are essential.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product information.
  • Working Conditions: Office environment with flexible hours; remote work options may be available.
  • Qualities and Traits: Patience, empathy, and adaptability are key traits for success in this role.
customer service
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Anna Fuentes

Marketing AssociateMD-TORCH Solutions

More than ten replies today

Working Location

503, Cebu City. Cebu City, 6000 Cebu, Philippines

Posted on 04 February 2025

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