Customer Service Agent
Synlink Recruitment Outsourcing Co. Inc.
Job Description
Benefits
Allowances
Medical Reimbursement
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Incentives
Government Mandated Benefits
13th Month Pay, Paid Holidays
Insurance Health & Wellness
HMO
Description
- Answer inbound calls, emails, or chat messages from customers regarding their insurance policies.
- Help customers initiate the claims process by gathering necessary information.
- Provide status updates on open claims and resolve any issues or concerns.
- Work with the claims department to ensure a timely and accurate resolution of claims.
- Address customer complaints or issues related to their insurance policies, payments, or claims.
- Resolve discrepancies or billing errors, escalating complex issues to higher-level support or management when necessary.
- Provide timely follow-up to ensure customer satisfaction and problem resolution.
- SITE: Taguig
Requirements
- Work Set-Up: Onsite
- Requirements: No BPO Experience required
- Salary: Up to 28k Offer
- Qualifications: Open to HS (Old Curr) grads, SHS, College grads, or College undergrads
Sheena Tesorero
Recruitment AssociateSynlink Recruitment Outsourcing Co. Inc.
High response rate
Working Location
11th Floor, Taguig. Taguig, Metro Manila, Philippines
Posted on 06 January 2025
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