Customer Service Agent

E-Solutions IT Services

₦579-868.5K[Monthly]
On-site - Quezon City<1 Yr ExpEdu not requiredFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

Description

  • Assist customers with inquiries, issues, and product information via phone, email, or chat.
  • Provide prompt and courteous responses to customer requests.
  • Resolve customer complaints and concerns in a timely and efficient manner.
  • Maintain accurate records of customer interactions and transactions.
  • Offer solutions and recommendations to meet customer needs.
  • Ensure customer satisfaction by going above and beyond to help.
  • Work closely with other departments to resolve issues and improve service.
  • Stay up to date with product knowledge and company policies.
  • Follow up with customers to ensure their issues are fully resolved.

Requirements

  • High school diploma or equivalent (required).
  • At least 1 (one) year BPO experience.
  • Strong communication skills (both verbal and written).
  • Basic computer skills (e.g., using email, customer service software).
  • Ability to remain calm and patient in stressful situations.
  • Good problem-solving skills.
  • Team player with a positive attitude.
  • Ability to multitask and prioritize effectively.
  • Previous customer service experience (preferred but not required).
English LanguageCustomer ServiceInterpersonal SkillsCall CentreBack Office SupportPeople Skills
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Patrick Fernando

Senior RecruiterE-Solutions IT Services

More than ten replies today

Working Location

Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Posted on 18 March 2025

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