Customer Service Associate
Caldwell Communications Consultancy Philippines
Job Description
Benefits
Allowances
Medical Reimbursement
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Daniel Cortez
HR ManagerCaldwell Communications Consultancy Philippines
Reply 3 Times Today
Working Location
135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines
Posted on 16 September 2025
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Daniel CortezHR Manager
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