Customer Service Manager
Global SME Loans Inc.
Job Description
Benefits
Allowances
Meal Allowance
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Others
Company Social Events
Perks Benefits
Annual Company Trip, Company Equipment
Professional Development
Job Training
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave
Work-Life Balance
Work from Home
Description
- Oversee daily customer service operations and team performance
- Develop and implement customer service policies and procedures
- Train and mentor customer service representatives
- Resolve escalated customer issues and complaints
- Analyze customer feedback and suggest improvements
- Ensure excellent service standards and customer satisfaction
Requirements
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: 3-5 years of experience in customer service management.
- Skills and Competencies: Strong problem-solving abilities, excellent interpersonal and organizational skills, digital marketing knowledge.
- Working Conditions: Office environment, potential for remote work, flexible hours.
- Qualities and Traits: Team player with a strong work ethic, technical skills, and exceptional people skills.
Princess Meneses
HR Operations SpecialistGlobal SME Loans Inc.
Working Location
Unit 2D, 2nd Floor RAE Building, Bayan-Bayanan Ave. Bayan-Bayanan Ave, Marikina, 1800 Metro Manila, Philippines
Posted on 15 May 2025
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Global SME Loans Inc.
Unfinanced / Angel
101-500 Employees
Banking & Financial Services
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